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OUR CUSTOMER REVIEWS.
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
224 ratings and 160 comments received in the last 90 days.
04 December 2025
Emma Gatfield mini sales kept me informed and looked after me. Communication was brilliant too. Personal service which I loved
03 December 2025
All staff were friendly engaging and on hand to answer any questions.
02 December 2025
great experience
28 November 2025
Made to feel very welcome.
27 November 2025
Very
26 November 2025
Enjoyed receiving the car but getting charged £25 for charging sort of ruins the new car day experience as we gave our car back with half a tank of fuel but didn't ask for that back
25 November 2025
Excellent
23 November 2025
Worked with Luke Crumpton he was amazing
22 November 2025
Again Adam's communication skills were second to none regarding putting my electric mini in for part exchange and getting the MOT completed as well as the purchase of the new car. His manner is relaxed, reflective and so knowledgeable.
21 November 2025
Friendly and efficient service. Everything explained clearly and process made very easy
20 November 2025
Michaela went over and above to make sure any questions were answered and she explained all the processes and steps very well. We went through the options and choices several times to make sure I got what I wanted.
14 November 2025
I would give it 6 stars if I could! Emma was, from start to finish, exceptional in her customer service; knowledgable, patient and always took the time to answer any questions. She and the team made sure everything was perfect for us.
07 November 2025
Extremely satisfied from start to finish with the purchase. Special thanks to Michaela for the excellent service and time given on the handover.
06 November 2025
Luke made it so easy
04 November 2025
The sale lady (Emma Gatfield) has great customer skills and product knowledge, she kept me informed all through the process
02 November 2025
Staff were so helpful through the whole process Salesman Luke was brilliant he's a credit to your business he answered every question that I wanted to know and was always on the end of the phone if I need anything else.
02 November 2025
Everyone was polite and attentive. I was always looked after. Luke has been excellent
01 November 2025
Brilliant looked after
27 October 2025
While the physical handover of the new vehicle was smooth, the entire process following the initial order was stressful. Even after collection, a promised goodwill gift has still not been provided, nor has the invoice yet to be paid.
26 October 2025
Michaela Kolarova, was exceptional during the initial purchase and in the handover. We would recommend her to all friends and family. Well done.
22 October 2025
Simply amazing Emma was polite and friendly throughout with a professional approach
20 October 2025
Attentive and friendly staff. From the test drive through to the pick up. Very straight forward pricing, i.e. can't haggle the price. Everyone knew where they stood. Always kept in touch if there was news to share. Michaela was super on handover
19 October 2025
They realised i was not a car minded person
15 October 2025
Excellent service
04 October 2025
Would have been happier if I had received acknowledgement payment had been received much earlier.
04 October 2025
100 percent happy on order i had an appointment with Michaela and made so welcome and made my order and on collection exactly the same everything went wonderful .
01 October 2025
Everyone we came into contact with were very professional and pleasant in manner.
01 October 2025
Friendly, approachable, answered all questions, all done in timely manner
29 September 2025
Michaela Kolarova was the reason we bought a second car from mini within six months. She was a wonderful person to deal with, efficient, friendly and knew her stuff.
24 September 2025
Very enthusiastic and very knowledgeable staff
24 September 2025
All good
22 September 2025
The attention given to me as a potential customer was first class and probably swayed my decision to buy a Mini.
22 September 2025
from start to finish, it was seamless. From Jason to Harry, Pete in aftersales we have been looked after throughout.
14 September 2025
Staff gave space for decision making, not pushy and helped with all questions
07 December 2025
Peter and Tom always go above and beyond
07 December 2025
As above
07 December 2025
Btter if it had been one day rather than two.
07 December 2025
Very professional
07 December 2025
Friendly and efficient
02 December 2025
Staff are friendly and knowledgeable
02 December 2025
Peter Green was really lovely. Kept me updated during the day and always had a smile, even though he was rushed off his feet.
02 December 2025
Easy process
01 December 2025
The charge for the MOT failure.
29 November 2025
Bit of a mess up with a rear wiper that was recommended but not needed. Other than that everything was its usual high standard
27 November 2025
Did a good job and very helpful service advisor
27 November 2025
Kept informed and updated Thank you
26 November 2025
Always room for improvement
24 November 2025
All work carried out as requested and kept updated throughout
23 November 2025
No problem with Worcester Sutherland - only with the so-called Mini Assist service
23 November 2025
Amazing - they saved my car after it had been flood damaged. Brilliant!
23 November 2025
Professional
21 November 2025
Because I has to wait an extra hour before it was ready.
20 November 2025
Pleasant garage .
19 November 2025
Great turn around time and fantastic communication throughout.
19 November 2025
Tom always goes above and beyond. Very knowledgeable and helpful.
18 November 2025
Job done!
17 November 2025
My car has always been returned to me 'sparkling'
16 November 2025
Great customer service
16 November 2025
I felt confident that the service was done efficiently and my car was in the best hands.
15 November 2025
I arrived on time for my service appointment. I was greeted by the service representative upon arrival & told exactly what the service/MOT entailed and waiting time. All went very smoothly.
15 November 2025
Emma always went above and beyond. From start to finish, she was knowledgeable, professional and always took time to pay attention to the details. She answered every question we had and made the experience of purchase a joy. Thank you Emma!
15 November 2025
Very helpful and efficient with special thanks to Thomas Kelly
14 November 2025
Excellent support, communication and service.
11 November 2025
Quick service and great information at a good price
10 November 2025
Excellent service,very friendly and helpful.
09 November 2025
Completely satisfied. I was well looked after & the staff were helpful.
08 November 2025
Good communications.
08 November 2025
Excellent service
07 November 2025
Pleasant surroundings to sit in, my car was ready in the allocated time and I wasn't pestered to get me to buy a new car.
06 November 2025
Luke was brilliant
06 November 2025
Usually no issues when i take my car for a MOT but that day was a nightmare
05 November 2025
Very happy ! Big shout out to Luke the car salesman who was Brillant from start to finish. Credit to your business
05 November 2025
On way home from Mini Worcester went to use the screen washer which wouldn't work my husband had to sort the washer tubing out which was kinked & then worked okay I had previously used washer okay as had topped up with bottle with screen washer
04 November 2025
Thomas Kelly was excellent
04 November 2025
Online booking system, friendly relaxed customer service, efficient, everything is always ready never have to wait unnecessarily. Always offer of refreshments. Clear explanation of billing.
04 November 2025
Reception excellent, but workshop department did not follow through efficiently in collecting our car to carry out the service - it sat outside in the parking spot for well over and hour before being collected. 1.5 hour visit took 3 hours??
03 November 2025
Tom Kelly is a pleasure to deal with. Always friendly, polite and courteous, clearly remembering us from each visit. It is rare these days to find good customer service in any field, but Tom has it in spades. He's a real asset to Sytner Worcester.
02 November 2025
Tom in service is fantastic. He is the only reason to return to Sytner Worcester after a shocking sales experience.
02 November 2025
All done correctly and coffee ?? lovely
01 November 2025
The booking was swift and easy and the hand over quick.
31 October 2025
Michaela Korolova was friendly, knowledgable, listened to our needs, was responsive, and professional.
30 October 2025
They sorted out the problem very quickly
30 October 2025
MOT completed and car returned to me cleaned inside and out
29 October 2025
Great
28 October 2025
Tom was excellent - Professional, friendly and clearly client focused.
27 October 2025
Happy as usual, special thanks to peter hes always thoughtful, very helpful and makes a friendly atmosphere. A pleasure to spend my money.
27 October 2025
All went well, thank you.
27 October 2025
Quick and easy to book . Looked after very well by Thomas.
27 October 2025
As before very satisfied with Sytner Worcester Service!
27 October 2025
Customer service excellent, Tom very helpful
27 October 2025
I was completely satisfied with the experience I received. Everyone is always very helpful and friendly.
26 October 2025
In all fairness the man I saw on the day was very nice. However, I had phoned several days prior to asking if could "wait" whilst the service was completed.... offered 10.30.....arrived at this time......and they knew nothing about it!!
24 October 2025
Professional
23 October 2025
Always pleasant
23 October 2025
Even better that my car was cleaned after the recall repair.
22 October 2025
Friendly and efficient service
22 October 2025
Tom is an excellent service advisor kept me informed of progress of my vehicle whilst in the workshop
22 October 2025
Tom and Peter were really helpful and accommodating. Helped me with transport home and provided a great service.
21 October 2025
The service I received at Sytner matched the service I have experienced and come to expect at Mini.
21 October 2025
I'm very happy with the service received, when I bring the car, everybody really cares.
20 October 2025
Booking in was pleasant and easy. Reception area was clean and tidy. Person I delt with Thomas Kelly, was helpful and explained everything and asked what time would be convenient for me to collect vehicle. I was sent a video of the vehicle.
19 October 2025
The one thing that let you down was none rang me to say the car was ready nor did the app update
18 October 2025
It's all Tom without him I would have given 3
15 October 2025
Great customer care
14 October 2025
Completely satisfied
14 October 2025
Good servce
13 October 2025
Always made welcome. Comfortable waiting area with drinks and snacks available. I was kept well informed and I appreciate the video to show what my car looks like and what needs doing.
13 October 2025
Very professional and efficient check in at service desk
12 October 2025
Work carried out while we waited and to our satisfaction
12 October 2025
There was some confusion at first as to what was needed but Thomas sorted it out
12 October 2025
Excellent customer service
11 October 2025
Main service and MOT carried out effectively and full details emailed through to me. Also satisfied with cost. Included valet of the car didn't seem up to usual standard and windows were left spotty and smeared. Had to clean them upon return home.
10 October 2025
Always there to help with anything
10 October 2025
Always friendly and professional.
10 October 2025
See answer to question one.
09 October 2025
Easy to book, well organised, car service completed promptly, useful info/video/paperwork gives me a good understanding of car's condition & what work might be needed in the coming year, good customer service & car returned clean inside & out.
08 October 2025
See above
07 October 2025
Very good service
07 October 2025
Everything explained clearly.
06 October 2025
Kept us informed Nice to deal with
06 October 2025
They were really helpful. Able to collect my car and deliver it back to us. We were communicated with throughout the day. The car came back in good order and spotless
05 October 2025
was completed in my time that i had asked them to do
04 October 2025
Good service
04 October 2025
Tom always goes above and beyond, and I'm really happy with the level of customer service.
04 October 2025
First time here for work and Peter was excellent.
03 October 2025
Overall satisfied
03 October 2025
Great service from Thomas Kelly
03 October 2025
Positive experience
02 October 2025
The Staff esp Thomas
02 October 2025
Sytner service department amazing Sales team ...mmmmm! After care non existent
02 October 2025
A good experience
01 October 2025
Very helpful staff
01 October 2025
Polite service
01 October 2025
Good communication throughout the process
30 September 2025
Ours was not a straight forward purchase as the car I wanted was based at another location Michaela was there to answer our many queries during this time and always with patience and honesty. Her attention to detail was considerable.
29 September 2025
As the person who looked after me when I took my car in was most attentive to me.
29 September 2025
Received a letter telling me I had to have something fixed- a recall; the garage fitted me in straight away.
28 September 2025
Thomas Kelly was fantastic as always, considering I only come in for a service he remembers me and is so friendly
28 September 2025
.
27 September 2025
Very satisfied with the service
27 September 2025
Service person provided excellent service and communication
27 September 2025
Very helpful staff and good environment for me to wait and work
25 September 2025
Always get great service at the dealership and wouldn't go anywhere else
25 September 2025
It took quite a long time but it's made better but nice coffee on tap and a nice seating area.
24 September 2025
The Customer Service was excellent
23 September 2025
Tom was kind and patient with me Different payment options
22 September 2025
Great service and customer care
22 September 2025
Every thing was explained. There were no hidden charges or surprises. Everyone was pleasant and very helpful.
22 September 2025
From a very friendly welcome from Thomas Kelly who kept me informed as to what was happening and the video of my car having the survey all went really well
22 September 2025
You allowed me to drive in a car that could have been a danger both to myself and others .
20 September 2025
Emma was fantastic, listened to what I was looking for, made terrific suggestions and kept me well informed of every stage. Absolutely over the moon!
19 September 2025
Great communication
18 September 2025
It took a while
17 September 2025
Very good service
17 September 2025
Excellent. I live an hour away and did not want to hang around. The service and MOT were done quickly expedited by Thomas Kelly. The facilities & internet were great whilst I waited. I also appreciated the video of the health check.
17 September 2025
Kept up to date at all stages. Processes explained clearly.
16 September 2025
Can do attitude from all staff especially Thomas
14 September 2025
I didn't have a service as car not ready for one but had MOT
14 September 2025
Good service
FIND Sytner Worcester.
Address
- Knightsbridge Park, Wainwright Road, Worcester, WR4 9FA
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01905 343 595
Worcester, Redditch, Kidderminster, Bromsgrove and Stourport-on-Severn
Address
- Knightsbridge Park, Wainwright Road, Worcester, WR4 9FA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 14:00
- Sun:Closed
Phone
- 01905 343 595
Worcester, Redditch, Kidderminster, Bromsgrove and Stourport-on-Severn
07 December 2025
Lovely experience.